Refund policy

Non-perishable items may be returned within 30-days. Products must be in their original packaging and in the same condition as when purchased. Because flowers are perishable, we do not accept returns. However, if your blooms arrive damaged or wilted, please contact us within 24 hours for a replacement. 

To be eligible for a replacement, you must provide photos of the damage and have followed the flower care tips provided to you. You’ll also need the receipt or proof of purchase. 

To start a replacement request, email photos and description of concerns to Bloom@TheSaltedStem.com.

If your replacement request is accepted, we will send instructions on how and when your replacements will be ready.

You can always contact us for any return question at Bloom@TheSaltedStem.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bloom@thesaltedstem.com